Recover hacked, disabled, suspended or inaccessible Facebook, Instagram, Business Manager and ad accounts with specialist support.
Losing access to your Facebook or Instagram account can be stressful and disruptive, especially for your business. It often happens quickly and unexpectedly. As a result, many people feel stuck and unsure where to start. At Mango Bites Consulting, we specialise in Meta account recovery, helping you regain access to hacked or disabled Facebook and Instagram accounts, business pages, ad accounts, and Business Manager portfolios. We handle the technical steps, case escalations, and recovery process so you don’t have to navigate Meta’s complex systems alone.
Our goal is simple: restore your access, secure your account, and get your business back online.
To begin with, we start by requesting a few initial details through your Account Recovery form. From there, we assess each case carefully and confirm whether your account or asset is in a recoverable state before sharing our pricelist.
However, if your account has been compromised, you may have already tried submitting a request through Meta Business Help Centre. In many cases, without the right process, responses can be limited and outcomes unsuccessful.
When a social media account is hacked, disabled, suspended, restricted or loses access unexpectedly, it can immediately impact communication, advertising, business operations and access to important assets.
In many cases, passwords, recovery methods, admin access or connected business assets become inaccessible, leaving account owners unsure where to turn or how to navigate the platform’s recovery systems.
Without experience in Meta’s recovery processes, resolving these issues can take weeks, months or may never be resolved. Having the right strategy, documentation and escalation path in place is critical to achieving the best possible outcome.
That’s where we step in.
We take the stress and uncertainty out of the recovery process and help identify the cause of the issue, preparing supporting evidence and assisting you with the appropriate recovery or escalation pathways.
In addition, we help secure your account and connected assets to reduce the risk of future access, security or enforcement issues.
Once your account has been recovered, we can also support you with ongoing social media management and marketing and social media advertising.
Start your hacked, disabled or restricted account recovery request below and we’ll respond within 24 hours to get the process started.
• Disabled Facebook & Instagram accounts or assets
• Suspended Facebook & Instagram accounts or assets
• Facebook & Instagram hacked account recovery
• Business page and Business Manager recovery
• Ad account and portfolio access restoration
• Meta case creation and escalation on your behalf
• External case escalation and management
• Chat, phone and email support with clear communication
• 10+ years social media and digital experience
• Proven Meta recovery processes
•Higher level axternal escalation
• Hands-on personalised support
• No confusing tech jargon
• Fast response times
• Australian based supporting clients nationwide
• Ongoing expert support and guidance
Every account recovery case is different and timelines can vary depending on the type of compromise, the affected assets and any restrictions in place. For simpler access-related issues, such as recovering Facebook Page admin access or Business Portfolio permissions, resolutions can sometimes occur within 24–48 hours.
For hacked, disabled or restricted Facebook and Instagram accounts, we typically work through a 2-stage recovery process which may include internal Meta support pathways first, followed by higher-level external escalation support where required. For more complex or unresolved cases that have been sitting unresolved for extended periods of time, we usually immediately escalate these externally. To date, we have successfully recovered all accounts we have escalated externally, with many Facebook profiles and Instagram accounts being restored within 48–72 hours from lodging the case.
More advanced cases involving compromised Business Portfolios, advertising accounts, restrictions or repeated failed Meta reviews can take 1–3 weeks or longer depending on the response pathway. Throughout the process, we keep you updated with progress, next steps and any actions required from your side
Yes we do! We assist with hacked and compromised Meta account recoveries, including Facebook profiles, Instagram accounts, Facebook Pages, Business Portfolios/Business Managers and advertising accounts. Our role is to help identify what has happened, secure and review the affected assets, guide you through the correct recovery pathways and, where required, prepare and manage higher-level escalation support for more complex cases. Every situation is different, so we first assess the type of compromise, what access remains, whether the account has been hacked, suspended, disabled/restricted and what recovery options are suitable before recommending the next steps
Our hacked, disabled and restricted account recovery process is tailored to each case, as every account compromise, enforcement action and access restriction scenario is different.
Our process generally includes:
• Reviewing your enquiry, screenshots and account history
• Assessing the type of compromise, restrictions or access issues involved
• Determining the most suitable recovery pathway and escalation strategy for your case
• Providing you with the recommended way forward and recovery options
• Issuing an invoice to formally book in the recovery service
• Gathering all required evidence, documentation and account information
• Commencing the recovery and escalation process based on your specific case
• Keeping you updated throughout the process with progress and next steps
Some recoveries can be resolved through standard Meta support pathways, while more complex or long-standing cases may require higher-level external escalation support. Our approach is always tailored to the specific situation and affected assets involved
This is common in hacked cases. We assist with initiating recovery through Meta’s security channels and work through verification pathways step-by-step as well as external escaltion. Many hacked account cases involve changed recovery details or lost access to connected email addresses and phone numbers. We can still assess the situation and determine what recovery and escalation pathways may be available based on the remaining account access, ownership evidence and account history. For security purposes we always recommend you to use new contact details when being reinstated to the page or account.
The information required will vary depending on the type of hacked, disabled or restricted account recovery involved. Once we assess your situation, we will clearly communicate exactly what information, screenshots, account details or documentation we need to assist with the recovery and any escalation pathways.
This may include: account usernames or links, connected email addresses and phone, Business Portfolio or ad account IDs, screenshots from Meta, errors or suspicious activity, business verification documents and details surrounding what occurred.
Whether you’ve been removed as an admin, lost access to your business assets, or your account has been compromised, we handle the recovery process for you including going through the recovery process, submitting documentation and escalation where required. Before we begin, we assess your case to confirm the best recovery path. From there, we work to restore your access and secure your Business Manager so you regain full control.
No, you do not need to contact Meta directly. We manage and drive the entire recovery process on your behalf to achieve the strongest possible outcome for your account or page recovery.
In most cases, we escalate the matter directly to Meta through the appropriate support channels. If admin access still exists, we may request credentials or access so we can secure the account structure and restore your permissions correctly.
Our goal is to remove the stress from the situation and handle the technical and escalation process for you.
To receive pricing for disabled, hacked or restricted account recovery, please submit your enquiry through our recovery form or email us at info@mangobitesconsulting.com.au
Each case is unique, and we first assess whether your account is eligible for recovery before providing our pricelist. All inclusions and processes are outlined on our pricelist.
Yes. While older cases can sometimes be more complex, we regularly assess long-standing hacked, disabled and unresolved account issues to determine whether recovery or escalation pathways are still available.
To date we have helped recover accounts that were hacked and disabled over a year and over 3 years ago.
Yes, in many cases ad accounts disabled due to suspicious activity can be appealed. We review the reason for disablement and submit a structured appeal where eligible.
Every single case to date we have recovered has been successfully reinstated with no issues. We always advise when we asses your case what is possible with your ads account.
Only where necessary and always with written permission. We follow secure access procedures and have a password and access release forms specifically for social media that guarantees your information will be handled securely. We also recommend enabling two-factor authentication at all times not just when access is restored.
Our hacked account recovery service covers:
• Facebook Profiles & Pages
• Instagram Accounts
• Business Manager / Portfolio
• Meta Ad Accounts
• Meta Commerce Shop
On rare occasions we have assisted with other social media platforms including Threads and Snaphat. If you’re unsure whether we can help, submit the form and we’ll review your case.
After recovery, we provide security recommendations including:
• Strong password protocols
• Two-factor authentication advice and how to setup
• Admin role permissions checked to make sure you have full access
• Secure Business Manager structure
• We assist in the removal of unknown users once access had been regained to make sure your accounts are cleared of any hackers
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