Every case is different. In some instances we can recover page admin or business portfolio access in as little as 24-48 hours. For accounts the time varies and can be restored within a few days, while more complex cases (especially involving compromised Business Manager, restictions or ad accounts) can take 1–3 weeks depending on Meta’s response times. We keep you updated throughout the entire process

We may request:
• The original email connected to the account
• Business manager ID
• Ad account ID
• Page or account name, username or link
• Business verification documents (if applicable)
• Screenshots of suspicious activity
• Access to any remaining admin roles
• Timeline of what occurred

The more information provided, the stronger the hances of quicker recover and appeal submission if needed.

No — you do not need to contact Meta directly. We manage and drive the entire recovery process on your behalf to achieve the strongest possible outcome for your account or page recovery.

In most cases, we escalate the matter directly to Meta through the appropriate support channels. If admin access still exists, we may request credentials or access so we can secure the account structure and restore your permissions correctly.

Our goal is to remove the stress from the situation and handle the technical and escalation process for you.

To receive pricing for hacked account recovery, please submit your enquiry through our recovery form or email us at info@mangobitesconsulting.com.au

Each case is unique, and we first assess whether your account is eligible for recovery before providing our pricelist. All inclusions and processes are outlined on our pricelist.

This is common in hacked cases. We assist with initiating recovery through Meta’s security channels and work through verification pathways step-by-step. For security purposes we always recommend you to use new contact details when being reinstated to the page or account.

Yes, in many cases ad accounts disabled due to suspicious activity can be appealed. We review the reason for disablement and submit a structured appeal where eligible.

Please note it is important to appeal within Meta's 180 day policy rule in order to avoid permanent restrictions or disabled status

Only where necessary and always with written permission. We follow secure access procedures and have a password and access release from specifically for social media that guarantees your information will be handled securely. We also recommend enabling two-factor authentication at all times not just when access is restored.

Our hacked account recovery service covers:
• Facebook Profiles & Pages
• Instagram Accounts
• Business Manager / Portfolio
• Meta Ad Accounts
• Meta Commerce Shop

On rare occasions we have assisted with other social media platforms including Threads and Snaphat. If you’re unsure whether we can help, submit the form and we’ll review your case.

After recovery, we provide security recommendations including:
• Strong password protocols
• Two-factor authentication advice and how to setup
• Admin role permissions checked to make sure you have full access
• Secure Business Manager structure
• We assist in the removal of unknown users once access had been regained to make sure your accounts are cleared of any hackers